Live chat for small businesses
Every visitor gets an answer. Even at 3 a.m.
Habla Hola adds a chat to your website that answers the questions you get every day, from replies you write once, and passes the conversation to you the moment a person is needed.
One line of code. Works on any website.
We verify every new website via DNS, so your customers’ chats are safe with the real owner.
01 Smart auto-reply
It answers what it knows. You take the rest.
Write your answers once: shipping, opening hours, returns. Habla Hola matches each question to the right one, typos included, and keeps answering until you accept the chat.
-
A visitor asks about shipping
Answered instantly, from the saved answer you wrote last month.
-
They ask for a person
They're asked to hold. You hear a tone and get a desktop notification.
-
They ask something else while they wait
Still answered. The smart auto-reply doesn't go quiet just because it called you.
-
You accept the chat
The smart auto-reply steps back, and the visitor sees that you've joined.
02 Inbox
One inbox. Every visitor, as it happens.
Who's on your site
See visitors live: the page they're reading, the city and country they're writing from, and their device. No IP addresses, just what a shop needs.
Files, both ways
PDFs and photos go back and forth in the chat. Location data is removed from photos before anyone sees them.
You won't miss a chat
A sound, a pop-up and a desktop notification the moment a conversation needs you.
In your own words
Your name and photo on the chat, your greeting, your offline message. On Pro, your colour and logo too.
03 Team
Bring your team. You choose who answers.
Add agents with their own login. They answer from the dashboard or the phone app, and every chat goes to the person you pick.
Their own login
Each agent signs in with their own email and password, on the web or the phone app. They see the chats, not your settings or billing.
You choose who replies
Give a chat to one agent and only they can answer it. Leave it open and whoever is free picks it up.
Visitors know who’s talking
Every reply carries the agent’s name, and the visitor is told who they’re now chatting with when someone accepts the chat.
Always in control
Pause an agent and they’re signed out on the spot. You can still read and answer every chat yourself.
04 Install
Two minutes. One snippet.
- Copy your code from Get widget code in your dashboard.
- Paste it just before
</body>, or in your site's shared footer. - Open your site. The chat bubble is there.
It loads after your page and weighs about 20 KB. It works anywhere you can add a script: WordPress, Shopify or plain HTML.
<!-- Start of Habla Hola chat widget -->
<script>
(function(w,d,s,id,src){w.HablaHolaChat=w.HablaHolaChat||{};
w.HablaHolaChat.id=id;var js=d.createElement(s),
fjs=d.getElementsByTagName(s)[0];js.async=true;js.src=src;
js.charset='UTF-8';js.setAttribute('data-widget-id',id);
fjs.parentNode.insertBefore(js,fjs);})(window,document,'script',
'WID_your_widget_id','https://chat.hablahola.com/widget.min.js');
</script>
<!-- End of Habla Hola chat widget -->05 Pricing
Pay for what saves you time.
Every plan includes live chat, the inbox, visitor details and smart auto-reply, with no extra AI fees. Add agents for your team, your branding and more.
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Questions
The things people ask us.
Something else? . We're on it.
What happens when the smart auto-reply doesn't know the answer?
It tells the visitor to hold and alerts you with a sound and a notification. Meanwhile it keeps answering anything else it knows, until you accept the chat.
Will it slow down my website?
No. The widget loads after your page has finished, and it's about 20 KB compressed. Its styles are kept separate, so it can't break your design.
Can I see my visitors' IP addresses?
No. You see the city and country a visitor is writing from, which is what you need to help them.
Who can read the chats?
You. Habla Hola staff can open a conversation only for security or support, and every time they do it is recorded in an access log.
Does it work on phones?
Yes. On a phone the chat opens full screen, and visitors can send photos straight from their camera roll.
Can my staff answer chats too?
Yes. On plans with agents, you add each person with their own login and choose who answers each chat. How many agents you get depends on the plan.
Does the smart auto-reply cost extra?
No. Smart auto-reply is included in every plan, with no monthly AI fee and no per-message credits. It answers with your own replies, so it never makes things up.