Guides · Live chat for Shopify
Live chat for your Shopify store.
Shoppers ask about shipping, sizes and returns before they buy. Answer them on the spot, even at night, and step in yourself for the big orders.
How to add it to Shopify
- Choose a plan at hablahola.com, pay online, and activate your account from the email we send you.
- In your dashboard, open Get widget code and copy the snippet.
- In Shopify, go to Online Store → Themes, open Edit code on your theme, open layout/theme.liquid, paste the snippet just before
</body>and save. The chat appears on your store pages.
Why stores use it
Answers before the sale
Write your answers to shipping, returns and sizes once; the smart auto-reply gives them instantly, typos included.
A person when it matters
When a buyer asks for someone, you get a sound and a notification, and the visitor sees who joined.
See who’s shopping
Watch visitors live: the page they’re on and the city and country they’re writing from.
Photos and PDFs
Customers can send a photo of a product or an order PDF right in the chat.
Questions
Does it show on the checkout page?
It appears on the pages that use your theme. Shopify’s checkout uses its own pages, so the chat doesn’t show there.
Will it slow my store down?
No. It loads after your page and is about 20 KB.
Can my staff answer too?
Yes, on plans with agents. Each person gets their own login on the web and in the app.