Guides · Live chat with smart auto-reply
A chat that answers for you, in your own words.
Habla Hola’s smart auto-reply uses only the answers you write. It never makes things up, and the moment a visitor needs a person, it hands the chat to you. It’s included in every plan, with no extra AI fee.
How the smart auto-reply works
- Write your answers once: shipping, prices, opening hours, returns. Add a few keywords to each.
- A visitor asks a question. Habla Hola finds the matching answer, even with typos or different wording, and replies instantly.
- If there’s no answer, or the visitor asks for a person, the chat is passed to you with a sound and a notification. It keeps answering what it knows until you accept the chat.
Why owners like it
No made-up answers
It only ever says what you wrote. No AI guesses about your prices or policies.
Understands typos
“shiping” and “delivary” still find your shipping answer.
Knows when to step back
When you or an agent accept the chat, the smart auto-reply goes quiet and the visitor sees who joined.
Any language your customers use
Write your answers in the languages you serve. The owner app works in six languages.
Questions
Is this a chatbot?
It’s a smart auto-reply built on your own saved answers. It doesn’t invent text, so what visitors read is always what you approved.
What happens at night?
It answers what it can. Anything else waits in your inbox, on the web and in the app.
Can I turn it off for one chat?
Yes. Accept the chat and it stops; hand it back to the smart auto-reply whenever you want.